Refund policy
Return and Refund Policy
At DodoBooks, we value customer satisfaction and strive to ensure a smooth shopping experience. Our return and refund policy is designed to be fair and transparent while complying with consumer protection laws and payment gateway requirements (e.g., PayPal, Stripe).
Eligibility for Returns and Refunds
We accept return or refund requests only within 7 days of receiving your order under the following conditions:
✅ The product is damaged, defective, or incorrect upon delivery.
✅ The issue is reported with clear evidence (e.g., photos or videos).
✅ The product remains unused and in its original packaging (where applicable).
We do not offer refunds or returns for:
❌ Change-of-mind purchases.
❌ Products that are used, tampered with, or not in their original condition.
❌ Digital products, gift cards, or personalized items (unless faulty).
How to Request a Return or Refund
- Submit a request within 7 days of receiving the product via [your support email/contact form].
- Include your order number, reason for return, and supporting evidence.
- Our team will review your request within 7 business days and approve or decline it based on validity.
- If approved:
- For returns: You will receive return instructions, and the product must be shipped within 7 days.
- For refunds: Refunds will be processed via the original payment method within 7 business days.
Important Notes
- Approval Process: We reserve the right to approve or decline refund/return requests based on validity to prevent abuse.
- Legal Compliance: If required by local laws, we will honor mandatory return/refund rights for defective or misrepresented products.
- Payment Gateway Compliance: Refunds will be processed in accordance with our payment gateway’s policies (e.g., PayPal, Stripe) to avoid disputes or chargebacks.
For any questions, contact dodobooks123@gmail.com